Find the answer to your question concerning our services here. Our FAQs (frequently asked questions) are listed for the convenience of searching, ordering and using our products. If you have any other questions, please feel free to contact our scientific experts through the contact form or e-mail.

Contact Us

General FAQs

Who should I contact if I want to order a cell service / a protein service?

You can use our webpage contact form or write an email to contact@trenzyme.com. Our highly qualified scientific experts are looking forward to your inquiry and employ their extensive experience to complete your project successfully and efficiently.

Is there one specific project manager assigned for my project?

Yes, there is a specific project manager assigned to every project. Your project manager keeps you constantly informed throughout the project to ensure maximum success.

How often do I receive an update on the project progress?

You will receive weekly updates on the current process status and timeline of your project by your assigned project manager.

Which countries does trenzyme deliver to?

  • Worldwide shipping subject to Embargo
  • Short delivery times
  • Our logistic experts and our delivery partners ensure that all products arrive to you in a perfect state without any loss of quality
  • Trusted and well-known delivery partners operating a worldwide logistics system
  • Continuous tracking and tracing of parcels (the tracking code is made available to you at the time of despatch)
  • Proteins/cell lines are usually shipped on dry ice to prevent quality loss during shipping. If required we can also organize alternative shipping conditions ( e.g. dry shipper, blue ice or room temperature)
  • We are committed to delivering our products with care, as sustainable environmental and climate protection is an important corporate objective (see Code of Conduct).

Do you also offer molecular biology services?

Yes, we offer molecular biology services, both as addition to our cell line development and protein production services and as stand-alone service.

How can I apply for a job or an internship?

You can use our application form on our career-website or write an email to job@trenzyme.com.

What are the typical tasks during an internship at trenzyme?

We discuss upfront the area you are most interested in and then propose the current options for you in detail.

What is the minimum duration for an internship at trenzyme?

The minimum duration of an internship is three months.

nadine thurow administrative manager trenzyme
Nadine Thurow
Administrative Assistant

Nadine Thurow is looking forward to get in contact with you.

Get in Contact With Us!

1 Step 1
FormCraft - WordPress form builder