General FAQs

You can use our webpage ➥contact form or write an email to contact@trenzyme.com. Our highly qualified scientific experts are looking forward to your inquiry and employ their extensive experience to complete your project successfully and efficiently.

Yes, there is a specific project manager assigned to every project. Your project manager keeps you constantly informed throughout the project to ensure maximum success.

Worldwide shipping is subject to ➥Embargos of the EU

• Short delivery times
• Our logistic experts and our delivery partners ensure that all products arrive to you in a perfect state without any loss of quality
• Trusted and well-known delivery partners operating a worldwide logistics system
• Continuous tracking and tracing of parcels (the tracking code is made available to you at the time of despatch)
• Proteins/cell lines are usually shipped on dry ice to prevent quality loss during shipping. If required we can also organize alternative shipping conditions ( e.g. dry shipper, blue ice or room temperature)
• We are committed to delivering our products with care, as sustainable environmental and climate protection is an important corporate objective (see Code of Conduct).

Yes, we offer molecular biology services, both as addition to our cell line development and protein production services and as ➥stand-alone service.

You will receive weekly updates on the current process status and timeline of your project by your assigned project manager.